Frequently Asked Questions
Everything you need to know about shopping with The Original.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our garments are designed with a modern fit; if you are between sizes, we recommend sizing up for a more relaxed feel.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags still attached. Simply visit our returns portal to initiate a domestic exchange or refund.
How long does shipping typically take?
Standard shipping within the continental US typically takes 3-5 business days. International shipping times vary by location but generally arrive within 7-14 business days.
Are your materials sustainably sourced?
At The Original, we prioritize ethical production. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after checkout to request a cancellation or address change via our live chat.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Affirm and Klarna.